Policies & Procedures

How Our Process Works

An Initial Consultation to gather project details.

Review the Project Agreement and pay a deposit to get started.

We design concepts and send you mockups. Review, revise, & approve.

Final payment is received and your files are sent.

Currency

All prices listed on our website are in US dollars (USD). If you are not located in US and want to know how much it would convert to in your currency, you can check out the conversion with Google’s Currency Converter.

Payment Methods

paypal-payments
All payments are made through Paypal, which takes credit card and debit cards. You do not need a Paypal account to make payments with credit or debit Visa cards. As we also process payments via Square.

PayPal Payments: sales@myfocsi.com.

Deposits and Payment

50% deposit, 50% upon completion. A 50% non-refundable deposit is due before work can commence. The balance of the 50% is to be paid at the end of the project, once the project is approved and before the final package is delivered. A deposit invoice is emailed to you at the start of the project.

Payment Plans

Payments Plans are as follows:

Option 1: 50% Deposit with the remaining balance split into 2 payments

*Please communicate if the need arises to change the payment plan in order to avoid “Project Reinstatement Fees” when projects are abandoned.

Cancellations

You can make cancellations at any time. Please keep in mind that the deposit is non-refundable.

Our Portfolio and Design Credit

We reserve the right to add completed projects to our portfolio and placement of a small Focsi logo within the margin of a design. If there is a privacy issue involved, please inform us.

Copyright for Artwork

Graphic designs created at our studio are custom-created and exclusive to each business, so the designs are yours after final payment has been made. Note that we reserve the right to use stock images where necessary (note: logo designs are 100% custom and do not contain stock images). Any concepts that are not chosen and paid for will be a violation of Focsi’s rights if they are used elsewhere.

Custom Artwork files are not to be resold. Artwork can be resold in printed formats only (e.g. as part of a fabric design, stationery, apparel, mugs, etc.). We do not resell custom designs unless we are given permission to do so. We offer discounts on design work in these cases and state the terms in the Project Agreement Summary section.

Revisions

Small revisions can be made after we provide the initial mockup. When several revisions are required, an additional fee will apply. You will be notified when this applies.

Abandoned Projects

A project will be considered abandoned if we have not heard from you in 30 days, or there is no activity on your project for 30 days, and there is a balance due on your project. You will not have any rights to use any of the work that was presented to you unless the project has been paid in full. If we have not heard from you and you contact us after the 30-day abandonment, a Reinstatement Fee may apply.

Printing With Us

We offer printing services, please advise us of your order and we’ll send a separate invoice for printing if this was not included in the Project Agreement. Printing is an additional fee unless otherwise stated in the Project Agreement.  Note that some printed items may not show the exact same color that is showing up on your screen. This is due to the fact that each computer screen tint can be different.

Contract with Focsi

By entering into a project with Focsi, you are consenting to be bound by the terms of these policies and procedures.

 

*Focsi’s policies and procedures can be changed or updated at any time without prior notice to you.